Hiring mistakes-Information for practices/hospitals looking for a doctor

I’m sometimes asked what financial guarantee our company offers in cases when a new doctor doesn’t work out. This makes me write about why new doctors leave. It’s frustrating, costly and difficult when a new doctor leaves a practice or hospital after intensive interviewing, reference checking, etc. has occurred. Many hospitals and practices are now using psychological questions to try to reduce situations when doctors leave early.

Yet doctors continue to start work and leave early and this will probably never end. What can you do to better assure that your new doctor will stay?

Determine Who Will Be a Good Fit

First, determine who will be a good fit for you. Do you want a leader or a follower? Does your patient base demand a certain doctor type? Do you have a hard driving practice and want a person with similar qualities or not?

Hone Your Interviewing Skills

Second, hone your interviewing skills. It’s not just the questions you ask but your perception of what the doctor you’re interviewing doesn’t say. Have several people interview the doctor as they bring different perspectives and a greater understanding of the doctor. Listen more and talk less.

Consider Numerous Doctors

Third, don’t hire the first doctor who expresses an interest. Consider numerous doctors just like you would when make a purchasing decision.

Unfortunately, there isn’t a crystal ball and hiring mistakes occur. One of the reasons for this is that, due to human nature, the interviewer tends to see in the interviewee the qualities needed for the job regardless of whether the interviewee actually possesses the qualities.

How To Answer the Compensation Question

During the interview process, it’s not unusual to be asked how much you want to make. Should you show your cards or not? It’s best to not reveal your desired compensation. You might want to respond by saying something such as “Yes, compensation is important to me but more important is the practice opportunity. If you have an interest in me, I would like to entertain your strongest offer.? This way you don’t narrow yourself to a compensation amount. You should try to find out what the compensation range is so that you’re not wasting their time or your time with a practice opportunity that is out of your mutual range. I can help you obtain this information if it’s a practice opportunity that I’m representing.

Add Your Employer Contact Info Fill Out an Application Check Out All Our Job Openings

Values-We all have them and they’re not the same!

Values play an integral part in life and in choosing a new position. Everyone has values but often your values are different from your friends so you can’t ultimately consult them for what’s best for you. Then again sometimes your friends can see better what is of interest to you.
Some people are independent and then should choose a position with autonomy, be it a private practice position or an independent contractor. Other people value their family highly and should choose a position that is 9 AM – 5 PM, such as a hospital employee. Take time to consider what is important to you.

How much do you want to make?

How much do you want to make? What is your desired compensation? These are typical interview questions. Should you dodge the question or answer it? Dodging the question gives you the ability to not be pegholed into a salary by your new employment. Answering the question may suit your personality style more by being direct. Either response has its pro’s and con’s.

I suggest that you respond by saying something to the effect of “Compensation is important to me. However, I also have a strong interest in the practice opportunity. Considering my skills, I hope that you will provide me with your best offer.” You should try to find out what compensation the employment offers. If this isn’t readily available, this is when the help of a recruiter comes into play. This will make sure that you’re not spending time on an opening that doesn’t match your compensation needs.
If you prefer to be open about your compensation, you might respond to their question to say “I’m making $dollars. I’m looking for a fair increase.”
Add Your Employer Contact Info Fill Out an Application Check Out All Our Job Openings

Why is the New Hire Not Working out?

Sometimes you think you do everything right when recruiting a doctor and then it doesn’t turn out. How could that be after all the time and effort you put into the process? You aren’t alone. Why does this happen?

There are a few possible reasons for this unfortunate outcome for both parties. Perhaps you didn’t ask the right questions or enough questions during the interview. Please refer to the tab on my website titled – Practice Search Tips – which includes interview questions. You can ask alot of interview questions but if they don’t get to what you’re looking for then it’s not productive. Therefore, you need to figure out what you want in the new hire and what questions will help you determine if the person is the right fit. Develop questions whose answers will help determine if the candidate will work within your environment. Behavioral questions and subjective questions are nowadays more useful and common.

An interesting fact is that interviewers tend to see what they’re looking for, not what qualities the candidate actually has. Don’t cast your expectations onto the candidate. If you anticipate what you want in the new hire, you might think the candidate has these qualities even though they don’t.

The Best Question to Ask During an Interview!

What could be the best question to ask during an interview? Is it – Where do you receive your referrals? Or is it – What needs do you want to fill through this position? Or is it – Is this a new position and if not, what has been the history of the position? No, none of these questions are the best although they’re all good. The best question is – If you’re kind enough to make me an offer and I accept, what can I do to help address your most pressing needs?

This question will endear the practice/hospital to you because rather than asking questions which serve your needs, this question points to the practice/hospital and their needs. Remember that the whole reason the practice/hospital is looking is to fill some need(s). Therefore, this question gets to the root of the matter.
Add Your Employer Contact Info Fill Out an Application Check Out All Our Job Openings

The Strategy For Selecting The Best Practice Opportunity

What follows is the presentation that I gave at the October, 2015 Annual AAPM&R meeting about The Strategy For Selecting The Best Practice Opportunity:

When you’re talking with a practice or a hospital and asking questions, be wary if the entity talks around the question but doesn’t give you an answer. Don’t think it’s yourself that isn’t understand. Go with your gut to acknowledge in your own mind that the group isn’t forthcoming. If they’re that way at the start, your relationship with them is probably headed only in 1 direction – down. Now on some subjects, the practice is justifiably close-mouthed. Such a subject is partnership. A practice is justifiably quiet about this subject. It’s like discussing marriage on your first date. Until they get to know you after a year or two of working together, do they feel comfortable talking about partnership.

The best opportunity will also be a practice or hospital that is good at planning for the future. How do you tell this absent seeing or hearing about their plans or even after hearing their plans? See how well-positioned the practice is presently and that is an indication of their future status. If it’s a solo practice doing things the way they’ve always been done, that might be a red flag.

Affiliate with a group/hospital that is on the cutting edge of technology and information management. This entities are well-prepared to address what payors want. What will differentiate the successful physician of the next 20 years will not be their prowess in medicine, but rather decisions made outside the practice of medicine. If you’re not an expert in planning, surround yourself by a hospital or practice associates that have this skill. Also, just because a practice has plans for the future, doesn’t mean that they may be implemented. How well organized and team-oriented is the practice? What past plans for the future are being realized now?

Community relations are a key to current and future successes. Community relations should encompass relations with referrals doctors, payors, hospitals, etc. It doesn’t mean that every doctor has to have marketing skills but some members of the practice should.

Geographics plays a part is selecting the best practice opportunity. You just can’t go anywhere and be successful as was true more so in the past. Suburban and rural locations sometimes pay more than a big city. Residents often want to stay near their residency which results in an oversupply of physiatrists in these cities. Some good states to practice from the standpoint of less physiatry supply are states without physiatry residencies such as OR, WY and MS. Residents often have favored states such as FL, CA and CO. The number of job applicants will be double for opportunities in these states. For example, I might find 5 physiatrists interested in Des Moines, IA versus 30+ physiatrists interested in NYC. The opportunity to find a good position in a major city is much less possible than it was in the past. The ability to be successful long-term is less too because your employer has a pool of available physiatrists and may discontinue a relations with you in favor of a doctor who is less costly. It’s the law of supply and demand so where there is greater supply of physiatrists, the compensations are often times less as are the benefits. Practice in a rural location is often less stressful because there’s less competition and often less regulations and oversight and a lower cost of living. You don’t have to go to Timbuktu for good pay; a recent placement of a recent I made in IA is getting paid $250,000 plus incentive.

Some physicians give strong consideration to the states with no or low income taxes such as AK, FL, AZ, DE, MS, GA, LA, SC, NV and WY. Geographics also sometimes determines practice patterns. For example, a NYC physiatrist sees less referrals because the internists have joined groups and don’t refer out anymore. On the other hand, a rural female physiatrist is doing more primary care as a result of the primary care doctors retiring because of the demands and costs of EMR. Demographics also have a role in the best practice opportunities. States with older populations like FL and TN tend to have drug-seeking patients.

The economic health of an area is also critical to a practice’s success. For example, AL has the lowest jobless rate in the Southeast. WY is a high tech hot spot.

The contract terms are another factor in finding the best practice opportunity. Most of the contract terms are fairly standard but items such as the bookkeeping of the incentive, terms to leave a practice, the restrictive covenant, partnership terms vary and you can select the contract with the most favorable terms. For example, a contract that doesn’t charge you to get out of it early is more advantageous. Sometimes this can cost $150,000 or more.

You should strongly consider practices that offer a broad range of services such as inpatient and outpatient physician services, MRI, PT, etc. By offering a broad range of services you can keep patients happy with one-stop shopping. Also, by offering a broad range of services, you’re not subject to a major financial impact on the practice if one of the services suffers a financial cutback. The same theories apply to having a variety of payors. It used to be that EMG’s were economically advantageous and then they were cut back. Another way of looking at this is what services you can offer. If you choose to only provide interventional services, you are limiting your income. Also, the large amount of physiatrists who provide these services means that you will have more competition when finding a job. Particular service types fare better in certain areas. If you like workers comp than it’s better in AZ for example than in the neighboring state of CA because of the laws there.

I recommend that you seek out medium to large-size groups or large organizations. The days of the solo practice or 2-person physiatry practice are dwindling. It’s just too hard as the group doesn’t have the ability to volume discount their expenses nor the capacity to reach out nor serve a large population which is what healthcare payors are now seeking.

A practice or facility that can offer a rehab continuum from acute rehab to SNF care is ideal. That way, no matter what type provider may be impacted by a Medicare cutback, the practice has other revenue sources. This provider will also be favored by healthcare payors for the range of services managed.

Whether partnership is offered or not can’t be solely considered as good or not good. It depends on the group. If it’s a physiatry group, then partnership should be offered. However, if the compensation adequately addresses the missed income by not being a partner, then all things are equal. Sometimes, multispecialty groups won’t offer partnership because of the different income that say orthopods or neurologists bring to the table compared with a physiatrist.
In regards to physician attrition, find out if the position you’re applying for is new or a replacement. Sometimes, new instead might mean that the position has been vacant for awhile. Why is their physician turnover? Sometimes this is difficult to find out. A physician recruiter should be able to find this out.

When considering the best practice opportunity, which of the following type of providers is the best? (SLIDE) Each has their plus’s and minus’s. A national rehab company has rehab as its #1 priority and has a pulse on what is going on in government and even an influence with government. On the flip side, it is corporate medicine with set ways of doing things. However, if it’s managing a rehab unit then there’s less chance for established ways of doing things. A rehab unit allows you to be a big fish in a little pond however rehab may not be the priority of the hospital. It also depends if it’s a community or for-profit hospital. If it’s a for-profit hospital, its mentality may be more like the national companies. Freestanding rehab hospitals are typically owned by a national companies and have the corporate mentality. The rewards are great both professionally and financially but you should be willing to be part of the corporate team. SNF’s can be part of a large chain or individually-owned and hence have the pro’s and con’s of what I’ve just described. Private practices allow for more individuality however if they’re in a metro area have the potential to be bought by the local hospital system and then individuality is lost. Academics offers the ability for collegiality and research although compensation is often less.

Selecting the best practice opportunity requires you to know the language of the field. What is an independent contractor? An independent contractor is someone who signs a contract, typically with a rehab hospital to provide rehab services. It is tantamount to being a private practice physician. You are responsible for the personal expenses such as health and malpractice insurances and whatever practice expenses there are. The advantage is that there is no middle man so what you kill is what you eat.

The restrictive covenant is language in a contract that restricts you from practicing in a certain area for a certain time should you leave the practice. These haven’t been upheld in courts but it can be costly to still have to go through the process of trying to get out of one.
A stipend is the compensation for providing a service such as being the Medical Director, Rehab. It is on top of whatever compensation you receive for services rendered.

An income guarantee is income but I think the word guarantee is misleading because it’s not usually given without strings. It usually means that whatever income is provided has to be paid back in a certain amount of time. Scrutinize the bookkeeping of an income guarantee. One doctor told me he didn’t get his January or February payments until March.

An incentive also called a performance bonus is monies you will receive if you meet usually certain productivity requirements. This is different from a bonus which is a one-time payment, oftentimes at sign-on.

NOW THAT I’VE TALKED ABOUT THE CHARACTERISTICS OF THE BEST PRACTICE OPPORTUNITY, I’d like to talk about the hiring trends. Everyone is looking for a physiatrist! This holds true for most areas except your urban areas, particularly where there are residency programs. Rural areas have more opportunity, more pay and less stress.

Employers want productive doctors. Attention to time management is paramount. Practice want doctors who can see 2-4 patients per hour, not 12 patients/day.

The supply of inpatient physiatrists is less and the demand is therefore greater. I’d say ¾ of graduating residents are going into pain management fellowships. Therefore the pool of graduating residents seeking a job is small. You can be among a few candidates for an inpatient/outpatient job versus among 10’s of interventional candidates for one job. There is more demand for BI doctors or even just inpatient than interventional doctors. There is a demand for peds rehab although the compensation is usually less.

There are more options available now to be an employee.

Practices want doctor who will go out and market in order to build the practice.

They want a corporate/practice ombudsman.

I just covered the need for efficiency and attention to time management.

Employers are looking for team players regardless of their practice preference.

Rehab residencies are growing with new programs in TN, NE and PA.

Some practices are hiring PA and NP’s because it’s hard to find a physiatrist and the PA/NP is less expensive.

NOW THAT I’VE TALKED ABOUT THE CHARACTERISTICS OF THE BEST PRACTICE OPPORTUNITIES AND THE CURRENT HIRING TRENDS, I’D LIKE TO TALK ABOUT THE PITFALLS.

Some states like TX are cracking down on prescriptions for opiates and physiatrists’ licenses are being censured. Some states have a high percentage of drug seekers so certain practices in these states like FL and TN are places to avoid.

A practice opportunity is more than about lifestyle. Don’t go to a city just because of the lifestyle it affords. Usually these are cities that as a result have an unusually high concentration of doctors so it’s more competitive there and offers less compensation and benefits.
States such as RI with high Medicare/aid populations pay less.

It’s impossible to avoid time spent on administration. One doctor told me that he was told when in residency that administrative work would be about ¼ of his time and now years later, he spend 2/3 of his time doing administrative work.

Small practices maybe at a disadvantage as I mentioned earlier. Joining a 1-person practice depends on the area. If it’s rural, it’s fine. Cities with developed health systems can complicate a practice. A physiatrist in Boston told me that doctors who used to refer to him can’t now because they’re part of a different hospital system. Another physiatrist in Las Vegas told me that the small practices are being bought out by the hospitals. A NYC physiatrist told me he’s seeing less referrals because the internists have joined group and don’t refer out anymore.

On the other hand, a rural physiatrist is doing more primary care because the family doctors are retiring because of the cost of doing business. An interventional physiatrist told me that he’s staying with the safety of a hospital system because of the collapsing reimbursement and denials for cervical epidurals and sacroiliac joints.

You must prepare for the initial phone call you’re likely to receive upon providing your cv to a practice. You must also prepare for the interview and contract negotiations. You can find more information about this on my website. Please make sure your cv has dates that are consecutive and no typo’s. My website has a sample cv and the newsletters and blogs on it provide more information.

The Relative Value Unit

The Relative Value is based on three things:

1. Physician work RVU = the level of time, skill, training and intensity to provide a given service.
2. Practice Expense RVU = Addresses the cost of maintaining a practice including rent, equipment, supplies and non-physician staff costs.
3. Malpractice RVU = Represent payment for the professional liability expenses. These are supposed to be reviewed on a bi-annual basis, but in practice this has not frequently occurred. This is the smallest component of the RVU.
Each CPT code is targeted for review at least every 5 years. Historically, a group of codes appear to be targeted each year by Medicare in order to reduce the amount reimbursed. Rarely do we see increases. This is for Medicare, Medicaid and Medicare Replacements. In the case of EMG’s a few years ago, the actual CPT codes were changed by the AMA as well as the definitions, allowing Medicare to assign completely new RVU’s rather than adjusting them, resulting in a whopping 50% decrease.
Another factor that is applied is the GPCI (Geographic Practice Cost Indices). This takes into consideration the cost of living differences across the country. CMS calculates an individual GPCI for each of the RVU components, i.e., physician work, practice expense and malpractice. The GPCI’s are reviewed every 3 years.
The Conversion Factor converts the RVU into actual dollar amounts. This is updated every year. This is what controls budget neutrality. There is a certain Budget amount allocated for reimbursement of Federal Funds every year (when there is a budget). If the expenses exceed the Budget, then the conversion factor is adjusted to achieve Budget neutrality.
When looking at practice RVUs it can become very complicated, especially for non-Medicare RVUs where the conversion factors are different from Medicare. Each practice can literally come up with their own RVUs, but you also have to know what the conversion factor is to turn the RVUs into a dollar amount. The safest way to proceed in that direction is to ask what their Formula is for calculating the actual dollar amount for each procedure. Then compare with each practice you is looking at.
Contributed by Elizabeth Lee, President
Physiatry Reimbursement Specialists, Inc.
A National Company serving Physiatrists all over the U.S. for 25+ years
Fort Worth, TX
1-800-324-4777
www.Prsinc.com

Overhead in a Multispecialty Group

Generally speaking, physiatrists have a very low overhead when practicing on their own. However, when you get into the multispecialty arena, and orthopedists are involved, the overhead skyrockets. Since physiatrists do not need alot of ancillary services, and your equipment is fairly low budget in comparison to surgeons, this should be reflected in what your share of the overhead is. Unfortunately, what happens over and over again, is that you end up sharing the overhead equally with the other physicians, but do not necessarily reap the same profits.

You have to isolate what components of the practice you are contributing to in order to determine what your share of the overhead should be. Do you oversee PT? Refer to them? Generate income for the practice from this cost center? Do you receive compensation for your involvement in this? Are the spinal injections being done under Fluoroscopy in an ASC owned by the Group, or in an Office based surgical suite? All of these things are vital to how you will evaluate what your overhead should be. How are the profits of the group distributed?
If you are sharing equal overhead, but are only reaping the benefits of your own billings, then this is definitely something you have to look at and find a way to get the overhead for you to a more manageable level. Determine what direct costs you have, and what cost centers produce revenue for you. The lease space should only reflect what you use. The equipment costs are one-time costs. The other cost allocation would be the surgical suite – depending on how this is set up. An in-office surgical suite would be simple; an ambulatory surgery center is another story, and would depend on if you have ownership interest, the same is true with MRI.
Contributed by Elizabeth Lee, President
Physiatry Reimbursement Specialists, Inc.
A National Company serving Physiatrists all over the U.S. for 25+ years
Fort Worth, TX
1-800-324-4777
www.Prsinc.com

War Stories from the Medical Billing Trenches

A patient called regarding a bill for a co-insurance of $40. He advised that he had called his insurance company and they told him he didn’t have to pay that amount. I placed him on hold, and hurriedly pulled the EOB, which clearly showed that he owed a $40 co-insurance. I asked him to tell me who had told him that he didn’t have to pay, but he couldn’t tell me. This patient was intelligent, and was extremely well-spoken. After trying, in vain, to explain the EOB to him, he finally said:

“I can do either of two things: 1. I can pay the $40, and then I will write to the Attorney General of the state and lodge a complaint, and send you a copy of my complaint, or 2. You can write off the bill, and I will not write to the Attorney General.”
I was on firm ground, but I still checked with the client who agreed that we should not back down. I was surprised that the patient thought we would be intimidated by his empty threat. Does he really believe that the Attorney General has time to investigate $40 complaints? In any case, we received a check for $40 from the patient, and six months later, were still waiting for a copy of his complaint to the Attorney General.
Contributed by Bruno Stillo, Physiatry Billing Specialists, 800-835-4482 physiatrybillman@aol.com